SolarInsights: Special Assistance for Solstice Energy Customers – Solar Rebate Exemptions and Support
For residents and businesses currently relying on Solstice Energy's compressed natural gas (CNG) network in certain Victorian regions, significant changes are on the horizon. As the CNG network is slated for shutdown by mid to late 2026, now is the time to investigate alternative energy solutions, particularly solar power and energy-efficient appliances. Fortunately, the Victorian government is providing targeted assistance to ease this transition, offering special exemptions and support through the Solar Homes Program and the Victorian Energy Upgrades (VEU) program. For more information see our Complete Guide
The Impending CNG Network Shutdown
The impending closure of the Solstice CNG network will impact customers in Marong, Heathcote, Swan Hill, Maldon, Robinvale, Kerang, Nathalia, Terang, Lakes Entrance, and Orbost. This change necessitates a shift towards cleaner, more affordable energy sources, and the government recognizes the need to provide practical support to affected communities.
Solar Homes Program: Exemptions for Solstice Customers
The Solar Homes Program offers rebates and interest-free loans to eligible Victorians for installing solar panel (PV) systems and energy-efficient hot water systems. Recognizing the unique circumstances faced by Solstice Energy customers, the government has introduced specific exemptions to make these programs more accessible.
Income Eligibility Exemption:
One of the most significant hurdles for many households pursuing solar rebates is the income eligibility criteria. Typically, households with a combined taxable income exceeding $210,000 per year are ineligible. However, this income threshold has been temporarily removed for Solstice customers impacted by the CNG network closure. This means that even if your household income exceeds $210,000, you may still be eligible for solar panel and energy-efficient hot water rebates. Contact the Solar Homes Program directly to discuss your eligibility if your income is over the usual threshold.
Hot Water System Age Exemption:
Under normal circumstances, the Solar Homes Program requires that the hot water system being replaced must be at least three years old from the date of purchase to qualify for a rebate. This requirement has also been temporarily waived for Solstice customers. This means you can apply for a hot water rebate of up to $1,400 regardless of the age of your existing system.
Rental Property Support:
Recognizing that many properties in the affected areas are rentals, the government is also extending support to rental providers (landlords). The requirement for applicants to be owner-occupiers has been temporarily removed for hot water rebates. Rental providers can now apply for a hot water rebate for their rental properties. Furthermore, landlords can also access solar panel (PV) rebates for a maximum of two rental properties each financial year.
Additional Hot Water Rebate Top-Up:
In addition to the standard hot water rebate, a $600 top-up is available for residents in homes less than two years old or whose hot water systems have been installed in the last five years. This provides further financial assistance to those replacing relatively new, but potentially inefficient, systems.
Australian-Made Hot Water Boost:
Selecting an Australian-made hot water product can further increase your rebate, potentially reaching up to $1,400. This initiative not only reduces your upfront costs but also supports local jobs and the Australian manufacturing industry. A list of eligible locally made products can be found on the Solar Homes website.
Finding an Authorised Retailer:
To ensure you receive a quality product and a safe installation, it is crucial to use an authorised solar retailer and accredited installer. The Solar Homes Program website offers a tool to find authorised retailers in your area.
Victorian Energy Upgrades (VEU) Program: Energy-Efficient Appliance Discounts
Beyond the Solar Homes Program, the VEU program provides significant discounts on a range of energy-efficient appliances. This includes discounts on efficient heating and cooling systems, refrigerators, and other appliances. These discounts can significantly reduce your upfront costs while also lowering your ongoing energy bills.
Planning for the Future
The impending shutdown of the Solstice CNG network presents an opportunity to transition to cleaner, more sustainable, and potentially more cost-effective energy solutions. By taking advantage of the special exemptions and support offered through the Solar Homes Program and the VEU program, Solstice Energy customers can navigate this transition with greater ease. Start researching your options now, explore solar panel and hot water rebates, and consider upgrading to energy-efficient appliances. Representatives from the Department of Energy, Environment and Climate Action (DEECA) will be visiting the affected locations to walk you through the support and options available. Check the DEECA website for details. By planning ahead, you can ensure a smooth and beneficial transition to a brighter, more sustainable energy future.
